David Beats Goliath We've been talking about this story for a while....Activist shareholder Eric Jackson using Web 2.0 tools (social networking, his blog, a wiki, YouTube, MySpace etc) to organize Yahoo shareholders against Yahoo management. Well, unless you've been under a rock yesterday, you would have seen that Terry Semel, the man that Jackson was calling for to step down, resigned as CEO of the company to be replaced by Jerry Yang, co founder of Yahoo and one of Jackson's suggestions. I'm not saying that Jackson single handedly caused Semel's resignation but what I am saying is that Jackson was able to control a little under 2 million shares with his 100 shares from these Web 2.0 tools and a bit of publicity.
The story here is not necessarily one of how Semel stepped down but its about how good ideas can be spread rapidly through these new Web 2.0 tools. Diet Coke and Mentos was another interesting idea that caught on because of online video and its popularity soared with the video sharing sites (including YouTube). Ipods dirty secret also attracted many viewers and caused backlash against the popular mp3 player. The Dell laptop fires are another. Communication online is becoming ever more transparent and the Jackson example is an extreme one of how one person asked how Semel was able to justify his salary and his options given how Yahoo has fared against Google. Sure, the rest of the Street also did not favor him but I think that Jackson proved that sometimes a meritocracy works. On the other hand, I'm sure IR folks that read this blog are wondering about how something like this could affect their company. No one wants a guy like Jackson against you. He's relentless. However, I think Apple's response to dirty secret is the suggested way to go: Admit that your product is not perfect. Dell tried to sweep the dust under the rug. Bad move. People will out you and your deception will simply add fuel to the fire. Be open. Admit mistakes. Admit that you're not perfect. No one can fault you for that. Not even Eric Jackson (who is now having dialogues with Semel according to his blog).
Social Networks on the Go Sprite Yard, a mobile social network created by Coca Cola, will be launching on June 22 in the US. The social network launched in China last week and Coke hopes to have a global presence relatively quickly. Using simple bottle cap printed codes, Coke will give users the ability to win downloads, webisodes, ring tones, even virtual items in Second Life. However, with only one way to access the social network, will this ever be able to build a critical mass?
Old economy Coca Cola is definitely pushing the envelope in digital marketing and media. After having missed the boat on the Diet Coke and Mentos phenomena, Coke is making sure that they allow for their brand to be fully interactive. They've been one of the first to hop on the Second Life platform and with this social network, one of the first that I've seen to create a social network purely in mobile form. However, we've seen many problems with the mobile platform that may provide a difficult time for Coke to build an audience, at least in the US.
Segmented mobile carriers and lack of standards. CDMA, GSM, What? The US market has four major carriers and two major standards, whereas the rest of the world is mostly on GSM networks (the ones that T-Mobile and Cingular use).
Walled Garden Approach. I think that this primarily applies to Verizon. I can't type in a WAP enabled URL into Verizon without it going through some kind of Verizon proxy server to make sure that I'm not accessing T-Mobile's site through Verizon's network. I can't blame them but definitely a barrier to innovation.
Too many Handsets! The carriers aren't the only ones to blame here. There's so many different types of handsets, resolutions, color schemes, etc that to develop for mobile means that you have to develop for hundreds of different phones and types. QWERTY keyboards, keypads, a combination of both (Blackberry Pearl), etc. Agh!
But all is not lost. Coke will definitely be positioned for first mover advantage when things change with the carriers. I think they realize the value of content over their networks but the behemoths of companies are moving so slow that who knows when this might be. Some of the things that Coke has going for it:
Brand. I don't want to pull apart Coke's balance sheet but I'm sure Goodwill is a pretty hefty figure here. People will recognize Coke and realize that its okay to interact over your phone. But then again look at Bud.tv.
First mover advantage and campaign integration. The same message over multiple platforms. Coke's size and clout allow it to do this. Integrating their Second Life with their social network with their web with their print with their TV etc. creates for consistent messaging and a better user experience.
Mobile's Hot. Kids and teens (the target market) are probably regulated by what they can do at home. Parents have all kinds of mechanisms to restrict Web sites and watch what their kids are doing. But on mobile, you can go anywhere and do anything. Kids like that. Parents don't. But mobile has other advantages like constant communication and that wins out. I think that until someone creates a monitoring device for mobile (which will probably be soon) kids will love that medium more than the computer.
I think its great that Coke's taking the plunge. The pros and cons are fairly even. I'll track what happens in the space and to Sprite Yard and watch for the launch on June 22!
MySpace Marketing Metrics Today's AdAge mentions marketing to the MySpace set through profiles and tries to quantify what its worth to a marketer when you "add" them to your friends list. The study was brought about due to the much lower CPM that MySpace is receiving as opposed to a Yahoo. In the end of the study, the real value of the brand interaction on MySpace was not simply the brand itself but how the brand actually plays a part in your daily life. Therefore, the value is four times over because of the actual endorsement from someone that you know, and how this person has benefitted from the brand.
The results here are not rocket science however. I think that the more that you engage someone with a feel good about your brand the better. What this study has done was given marketers a way to quantify that (and in essence put a dollar value on it). I wrote about Coke a few days ago and how they are creating a Second Life contest in which you "create the essence of coke." This is similar. How do I capture the essence of your product/brand? Why is your product/brand one of my friends? The brand needs to come up with a reason as to why people should talk about it, whether through a contest, feedback, or comments. Hence the explosion of all of the viral video contests on YouTube. How does my brand make you feel? Hopefully that is a positive experience although in the case of GM's viral video contest there was some backlash.
Finally, the study mentioned that just having a profile on MySpace didn't contribute to much. Three things that the study found were: that they gave a way for consumers to tell their stories, they gave people something to talk about, and they also provided incentive via a contest or promotion. So in the case of YouTube, #1) Video #2) your product #3) the prize. With MySpace's more flexible platform #1 could be a myriad of things. Creativity is the limit and I think that MySpace will work well with a certain type of brand and that clicks on MySpace may go the way of banners.
Coke has really embraced the young consumer market with this promotion as they have a MySpace page, encourage you to upload your Second Life creation via YouTube, and of course have you create something in Second Life. This is a full embracement of the Web 2.0 sphere which is something that I haven't seen yet. I also think that Coke is trying to make up for the backlash they received from not fully acknowledging the diet coke and mentos phenomena. While the prize is kind of lame, a trip to San Francisco to be in a documentary, I think that Coke will receive a good number of entries simply based on the fact that people would like to win this very first Second Life creation prize, especially since the contest is about capturing the essence of Coke, and not having to create something that actually works. Again, the great thing about the "flattening" of the world today is that professional tools are now available to the prosumer. Second Life might not be Maya, but it allows you to share with others what is in your mind. Final Cut Pro is the industry standard. After Effects is used in Hollywood movies. And the great thing is that all of these programs install on your MacBook Pro. The bar is going to be raised in terms of production, but alas even like Hollywood, content is king. And in Coke's words: "A truly unique and exciting stick drawing is better than a been-there-done-that professional 3D animation."
The Second Coming of the Infomerical
By now we've all seen the "Will it Blend?" demos on YouTube. If you haven't, its a series of demonstrations where the CEO of Blendtec, a blender company, blends unlikely items, like iPods, golf balls, a rake, cell phones, and well, you get it. The videos are done in a 60's science show manner and have made the rounds on YouTube. AdWeek reports that these videos have caused a tripling in Blendtec blender sales. (By the way, everything on the show, thus far, has blended.)
The videos are pure genius. They're taking a common household product and giving it the oomph to become viral amongst the YouTube generation. I'll be honest, they are extremely addictive to watch. So for smaller companies out there that want to finally have a low cost commercial out there? Now is the time! The production costs are extremely low, however, for an Internet video to work, it has to be fun, engaging, shocking or all of the above. No more 30 minute Ab Roller infomercials, or Bowflex demonstrations. Nike has one of the most watched videos of all time with a quick clip of soccer great Ronaldinho hitting the goal post 4 times in a row while wearing new Nike sneakers (shocking). Eepybird's duo proved that Diet Coke and Mentos mix well together, which spawned thousands of videos in response (fun). Dove's evolution video exposed the techniques of graphic designers and the modeling process (engaging and shocking).
It's not easy, but online video has opened up another world of infomercial production and a cheaper way to distribute your product's message to the world.
